How long does an International Wire Transfer take?
International wire transfers (SWIFT) typically take 1 to 3 business days to reach the beneficiary account, depending on the receiving country and correspondent banks involved. Please note that weekend and public holiday processing may extend this timeframe.
What happens if I lose my physical card?
If you lose your physical card, log into your Alverix Dashboard immediately and navigate to the Cards section. You can instantly freeze or delete the card to prevent unauthorized transactions. Once frozen, you can click "Request a New Card" to have a replacement shipped to your address.
How do I verify my identity (KYC)?
Log into your dashboard and navigate to Settings > Profile. Scroll to the "Identity Verification" section. You will need to upload a clear image (JPG, PNG, or PDF) of a valid government-issued ID (such as a Passport or Driver's License). Approvals typically take 1-12 hours.
Are there any limits on my account?
Unverified accounts have strict deposit and withdrawal limits. Once your KYC is fully approved, your transaction limits are substantially increased. For specific VIP limit increases, please contact our support team.
What is a Transfer Code and why do I need it?
Transfer Codes (such as OTP, Tax Code, or IMS) are secondary security measures enforced during external transactions. They ensure that even if someone gains access to your password, they cannot move funds out of your account without passing the authorization layer.
